Privacy Policy

Effective 6 October 2025 · Last updated 9 August 2026

Baylee's Music Academy, operated by FAYECREATIVE LLC ("we", "us"), runs this website and the family app at app.bayleesmusicacademy.com. This policy explains what we collect, why, who we share it with, and what you can ask us to do about it.

We are a small music school in Joplin, Missouri. We do not sell personal information, we do not advertise to you based on it, and we do not run analytics or tracking on our website.

1. Information we collect

When you contact us through the website

Our contact form collects your first and last name, email address, phone number, the lesson type you're interested in, and your message.

When a business applies to sponsor us

Our sponsorship form collects the business name, contact name, email, phone, sponsorship tier, business description, social media handles, website, logo link, and any notes you add.

When you book a trial lesson or register for a class

Through the booking page we collect the parent or adult student's name, email address and phone number; the student's name and age; anything you choose to tell us in the notes field; and, for classes with more than one child, each child's name and age. We also record the IP address of the request, solely to limit automated abuse of the public booking form.

When you have an account in the family app

Your name and email address, and a password stored only in encrypted form — we never see it.
Your family's contact details, including a second contact where you provide one.
Enrollment details: instrument, teacher, lesson day, time and length, and attendance.
Lesson notes written by your teacher about your student's progress.
Messages you send within the app.
Your signed enrollment agreement, including the emergency contact, any medical or allergy information you provide, and whether you granted media release permission.
If you turn on notifications, a token that lets us send them to your device.
Tuition status — whether an invoice is outstanding. We do not store card or bank details anywhere in our systems.

What we do not collect

We do not use cookies, analytics, advertising pixels, or session tracking on our website. We do not buy personal information about you from anyone, and we do not track you across other websites.

2. Children's information

Most of our students are minors. We collect a child's information from their parent or legal guardian, not from the child. Our website and booking page are directed at parents and adult students, not at children.

A student may have their own app login from age 14, and only where a parent or guardian also holds an account on that family. A parent can always see their teen's messages with teachers. This is deliberate: there is no private channel between a teacher and a minor.

We use a child's information only to teach them and to communicate with their family. We never use it for marketing, and we never disclose it to anyone outside the academy except as described in section 4.

A parent or guardian may review, correct, or ask us to delete their child's information at any time by contacting us. See section 7.

3. Why we use your information

To schedule, teach, and keep a record of lessons.
To contact you about your student's lessons, schedule changes, closures, and events.
To respond to enquiries and trial lesson requests.
To issue and follow up on tuition invoices.
To keep emergency and medical information available to staff who may need it during a lesson.
To keep our systems secure and prevent abuse of public forms.
To meet our legal and accounting obligations.

4. Who we share it with

We share personal information only with the service providers that make the academy run, and only as far as each needs to do its job:

Netlify — hosts our website and receives contact and sponsorship form submissions. Server logs include visitor IP addresses.
Supabase — hosts the family app's database, accounts, and files.
Intuit QuickBooks — issues invoices and processes payments. When you pay, you do so on Intuit's own checkout page. Your card and bank details go to Intuit, never to us.
Resend — delivers our automated emails: invitations to join the family app, and follow-ups after a trial lesson.
Google Fonts and Cloudinary — serve the typefaces and video on our website. Loading them reveals your IP address to those providers, as with any website asset.

We may also disclose information if the law requires it, or where we believe in good faith that disclosure is necessary to protect someone's safety.

We do not sell your personal information, and we do not share it for advertising.

5. Photos and video

We take photographs and video at recitals, showcases, and community performances, and we sometimes use them on our website and social media. This is a separate, optional permission in the enrollment agreement — you can enroll without granting it, and you may withdraw it at any time by contacting us. Withdrawing it applies going forward; we will remove images from our own website and social accounts on request, though we cannot always retrieve material that others have already shared.

6. How long we keep it

Enquiries that don't become enrollments: 6 months.
Student and family records, while enrolled and for 7 years after the last lesson, as required for our tax and business records.
Financial records, for 7 years, as required by law.
Medical and emergency contact information, deleted when the student leaves, unless it forms part of an incident record.

7. Your choices and rights

You can ask us to:

Show you what information we hold about you or your child.
Correct anything that's wrong — much of this you can edit yourself in the app.
Delete your information, subject to records we must keep for legal or accounting reasons.
Stop sending you non-essential email.
Withdraw media release permission.

Email info@bayleesmusicacademy.com or call (417) 455-6424. We'll respond within 30 days. We may need to verify who you are before acting on a request.

You can turn off app notifications at any time in your device settings or in the app. Scheduling and billing emails are part of the service and can't be switched off while you're enrolled.

8. How we protect it

App data is protected by per-account access rules enforced at the database level, not merely hidden in the interface: teachers see only their own students, and families see only their own records. Traffic is encrypted in transit. Passwords are stored as salted hashes. Payment card details never touch our systems.

No system is perfectly secure. If a breach affects your personal information, we will notify you and any regulator as required by Missouri and federal law.

9. Where your information is held

We are based in Missouri, United States, and our service providers store data in the United States. If you contact us from outside the US, your information will be transferred here.

10. Changes to this policy

If we change this policy we'll update the date at the top. If a change materially affects how we use your information, we'll tell enrolled families directly.

11. Contact us

Baylee's Music Academy · FAYECREATIVE LLC
5065 N Main St, Joplin, MO
info@bayleesmusicacademy.com
(417) 455-6424